Our Guarantee & Warranty - Penhallow Remodeling Orlando

The Penhallow Remodeling Orlando Guarantee

Here’s the short version: if we build it, we stand behind it. Every kitchen, bathroom, and whole-home remodel we take on in Orlando comes with the 365-Day Done Right Promise. That means if the work fails inside the guarantee period, Penhallow Remodeling comes back and fixes it at no charge. It’s covered in writing on every project, not explained away over the phone. And before any of that matters, you get a written price before any work starts. Not an estimate range, not a verbal ballpark. A written number you can hold us to, signed before we pick up a single tool.

Call (850) 427-6454

What’s Covered

• Workmanship. If a defect in our installation or construction shows up within 365 days, we return and repair it at no cost to you. That’s the Done Right Promise, named because it’s simple: if it’s not done right, we make it right.
• Parts and materials handling. When a product we installed fails inside the guarantee period, we handle the manufacturer claim with you and reinstall the replacement. You won’t be left chasing a warranty department on your own.
• Written pricing. The number on your written quote is the number on your invoice. If a change is requested mid-project, you see the new written price before the additional work begins. No surprises at the end.
• Clean job site. We leave the work area cleaner than we found it, every day. Drop cloths, dust barriers, and a sweeper pass at the end of each shift. That’s part of The Kingswell Way, the operating standard we’ve followed since 2004.
• Defined arrival window. We show up in the window we gave you. If a delay is impossible to avoid, you get a phone call from a real person before the window closes.
• On-time communication. A live person answers our phone 24/7. Not an answering service, not a voicemail prompt. If you have a question during your remodel, you’ll reach someone who can help.
• Free second visit if a repair fails. If we fix something under the Done Right Promise and that same repair fails again, we return to fix it properly. No service call fee, no re-inspection fee, no argument.
• Background-checked, uniformed technicians. The same professional standard on every job, every time. You know exactly who is walking into your Orlando home.

Our Satisfaction Promise

If something about your remodel isn’t right, you call us and we fix it. That starts with a conversation with a real person, not a ticket number. We’ll schedule a return visit at a time that works for you, and our technician will assess the issue against the written scope and the workmanship standard we set at the start. If it’s our work, and it failed, we repair it under the 365-Day Done Right Promise. If the original repair fails a second time, we come back again free, no service call and no re-inspection fee. That’s not a limited-time gesture; it’s a standing policy written into every project we take on in Orlando. The whole point of The Kingswell Way is that you shouldn’t have to negotiate to get what you already paid for. You should be able to call, describe the problem, and get it handled.

Licensed & Insured Backing

The paper guarantee means what the company behind it will do. Ask any Orlando homeowner who’s been through a bad remodel: the contractor’s license and insurance are the first things their attorney asks about. Penhallow Remodeling operates as a licensed and insured general contractor serving Orlando and the surrounding area. That means the work is performed under a valid Florida contractor’s license, and the project is covered by general liability insurance. If a worker is injured on your property, that falls on our policy, not your homeowners policy. If the remodel causes property damage, our coverage responds. It’s the difference between a warranty that exists on paper and one you can actually collect on. Owner Trevor Nash created this company to give Orlando homeowners a contractor that writes down what it promises, then honors what it wrote. That’s it. That’s the guarantee.

How Much Does a Remodel Cost in Orlando?

Will the Price Change Once Work Starts?

Only if you ask for a change. If you decide mid-project that you want a different tile, an added outlet, or a larger island, you’ll receive a written change order with the new price before that extra work begins. You approve it in writing, or we don’t do it. What we do not do is send an invoice at the end that doesn’t match the numbers you approved. That’s the written-price commitment, and it’s why the number on day one is the number on the invoice unless you signed off on something different in between.

Do You Pull the Permits?

Yes. Penhallow Remodeling pulls all required permits for your remodel in Orlando and Orange County. Our team schedules the inspections and we don’t call the job done until the final inspection passes. Permits protect you in two ways: first, they require the work to meet current Florida building code, and second, they create a record that the work was performed by a licensed contractor. That matters when you sell the home. Unpermitted work is a discovery item in a sale, and it can cost you real money at closing.

How Long Will the Job Take?

A typical Orlando kitchen remodel runs six to twelve weeks. A bathroom remodel runs four to eight weeks depending on whether you’re moving plumbing and what the tile scope looks like. A whole-home remodel depends entirely on square footage and complexity, but most projects finish between three and six months. What slows a remodel down: changes to the scope, special-order materials with long lead times, and hidden conditions discovered during demo. Orlando homes built before the 1980s often have surprises behind the walls, which is why we write a clear process for handling change orders. What doesn’t slow it down: our scheduling. We show up in the window we gave you, and we work the job until it’s done.

What Happens If Something Fails After We’re Done?

You call (850) 427-6454. A real person answers. We schedule a return visit, our technician assesses the issue, and if it’s our workmanship, we fix it under the 365-Day Done Right Promise at no charge. If the fix fails a second time, we come back again free, with no service call and no re-inspection fee. The guarantee is written into every Orlando project we take on, and it follows the work, not the invoice date. If the failure involves a product, we handle the manufacturer claim on your behalf and reinstall the replacement. The goal is simple: you call once, we handle it, and you don’t pay for our mistakes.

Why the Written Guarantee Matters More Than a Handshake

Because Orlando’s construction market is full of contractors who talk a good game and vanish when something goes wrong. A handshake doesn’t survive a dispute. A written guarantee does. Every Penhallow Remodeling project includes a written guarantee on the work, a written price before the work starts, and a written 365-Day Done Right Promise that puts the repair obligation on us if the work fails. That’s why we put it in writing instead of saying it in passing. Trevor Nash has been in this trade long enough to know that the contractor’s reputation only matters if the contractor is still around when something needs fixing. Penhallow Remodeling intends to be.

Frequently Asked Questions About Our Guarantee