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CGI Windows & Doors: The Orlando Owner’s Guide
If you’ve got a CGI window or door that’s not closing right, fogging up, or letting water in, we can help. We stock and install CGI-compatible replacement parts and complete units across Orlando, with typical installed pricing ranging from $400 for a hardware swap to $2,500+ for a full replacement sash on an impact-rated unit. Most parts are matched to your specific model by the end of the first phone call.
Owners usually discover a problem the same way: a crank that suddenly spins without resistance, a sliding panel that’s grinding instead of gliding, or water stains on the drywall under a window after one of Orlando’s summer downpours. Sometimes it’s a lock that won’t engage, which matters more than you’d think on an impact-rated door. The seam between “still works” and “failing” is where most CGI parts live until someone takes a hard look.
We’re an independent Orlando contractor, not a CGI dealer or affiliate. That matters because we’ll tell you straight when an aftermarket part does the job as well as the OEM version, and when it won’t.
Which CGI Models This Applies To
CGI’s lineup in Florida breaks into a few families. The Estate Collection is their high-end aluminum line, and the Sentry and Targa series cover mid-range impact windows. On the door side, you’re likely dealing with a CGI Estate Series or Commercial Series door, or one of their older legacy models that still turns up in Orlando homes built between 2005 and 2015.
Here’s the compatibility gotcha we run into constantly: CGI hardware parts are not universal across series. A roller assembly from a Sentry window will not fit an Estate Series frame. The spacing on the mounting tab is different, and forcing it ruins both the frame channel and the new roller. Removing the sash and looking for the etched product ID on the edge of the frame is the only reliable way to order the right part. If you don’t see it, a thermal break (the narrow plastic strip separating inner and outer metal) means you’re looking at an Estate Series; no thermal break means Sentry or Targa.
On the OEM-versus-aftermarket question: for rollers, keeps, and latch strikes, we routinely use quality aftermarket parts that meet or exceed the original spec at roughly 30 to 40 percent less than CGI’s OEM pricing. For impact glass units and weather seals, we stay OEM every time. The glass is the reason you bought the window, and cutting corners there defeats the point.
Styles & brands we work with
Signs Your CGI Windows & Doors Is Failing
- Window won’t stay shut or latches with effort. The keep (the metal receiver on the frame) has worn or the latch hook has bent out of alignment. On an impact unit, a latch that engages at 80 percent is still leaving a gap a wind-driven rain can exploit.
- Glass has moisture between the panes. The internal seal has failed and the inert gas has escaped. This is a full glass-pack replacement, not a weatherstrip fix. In Orlando humidity, once you see condensation you’ve been losing insulating performance for at least several months.
- Sliding door grinds, jerks, or requires a hip check to move. The roller assemblies are shot. Florida salt air and fine sand from Orlando’s construction-heavy wind patterns settle into the roller housing and act like a grinding compound. Most CGI sliders have adjustable rollers, but once they’re seized, replacement is quicker and cheaper than repeated adjustments.
- Air moves around the sash. The weatherstripping has flattened. This is the most common call we get in Orlando in July, when homeowners notice their AC running nonstop and track it to a window that’s no longer sealing. Weatherstripping for CGI models is sold by the linear foot and is a same-day fix in most cases.
- Crank operator spins without moving the window. The spline gear inside the operator has stripped. This happens when the window is driven open against a locked position or when the sash is misaligned and forcing the mechanism. New operators ship with a specific spline count, and matching that count is non-negotiable.
See the difference
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After
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After
Before
AfterReplacement Cost & What’s Included
For CGI-specific work in Orlando, here’s where pricing lands:
- Roller assembly replacement (single sliding panel): $140 – $260
- Lock and keep replacement (window or door): $80 – $190
- Crank operator replacement: $90 – $220
- Complete weatherstripping refresh (one window): $70 – $180
- IGU (insulated glass unit) replacement, impact-rated, installed: $450 – $1,400 depending on sash size
- Full replacement sash for a single CGI window: $700 – $2,500 depending on series and impact rating
Every price includes the part, the labor, and the trip charge. You get a written number before we touch anything, and that’s the number on the invoice. If the new part fails inside our 365-day window, we’re back to fix it at no charge. We stock the most common CGI rollers, keeps, latches, and weatherstripping profiles on the trucks, which is why most single-part swaps in Orlando finish in under an hour.
DIY or Call Us?
Honest split: you can safely inspect the issue. Look for the etched product ID, take photos of the failed part, and check whether the sash is square in the opening. That’s useful homework, and it speeds up the phone call.
What goes wrong with DIY on CGI units is specific. Impact-rated sashes are heavy, typically 40 to 80 pounds once the glass is in, and they need proper block and support before the rollers are released. A dropped corner bends the sash frame and turns a $180 roller job into a $900 sash replacement. Crank operators sit under spring load, and releasing the wrong screw in the wrong order sends the arm snapping toward the frame. If the window has discolored glass or visible stress on the frame corners, call us at (850) 427-6454 before you take anything apart. We’ll tell you if it’s a swap we can do same-day or one that needs a measured sash from CGI’s fabrication line.
FAQs
CGI frames and impact glass typically last 25 to 35 years in Central Florida’s climate, but the hardware components have a realistic lifespan of 8 to 15 years. Rollers, latches, and weatherstripping wear faster in Orlando than in inland markets because of humidity cycling and airborne grit from storm season. Call (850) 427-6454 for a specific assessment of your unit’s condition.
Sometimes. Keeps and latch hooks can often be realigned or shimmed rather than replaced. Rollers and crank operators generally can’t be rebuilt safely once internal wear sets in, and weatherstripping can’t be salvaged once it’s flattened. A repair versus replacement call depends on the part’s condition, which we can confirm during a quick inspection.
Most single-part replacements (rollers, locks, weatherstripping, operators) take 30 to 60 minutes once we’re on site. Glass pack and full sash replacements run longer, typically 2 to 3 hours, because the old sash has to be removed, the new one set, and the seals checked for squareness before we call it done. Call (850) 427-6454 for a time estimate specific to your window or door.
Yes. We keep the most common CGI roller assemblies, latch components, crank operators, and weatherstripping profiles on the truck because those are the parts Orlando homeowners need most often. Specialty glass packs and full sashes are ordered to your exact model and typically arrive within 5 to 10 business days. Give us the etched product ID from your frame and we’ll confirm availability before the first visit.
Written by Trevor Nash, Owner, Penhallow Remodeling Orlando at Penhallow Remodeling Orlando, serving Orlando and nearby areas.
